The Tools and Approaches for Quality Management : Case Studies

Every business needs a working organization which allows it to respond best to its mission. The equilibrium is always precarious ; exterior reality evolves, and the personnel in place adapt themselves more or less rapidly. The proven resistance to change and the questions which ensue are fundamental in the conduct of any team. One part of this study summarizes the introduction of quality management in a project to establish a Service interétablissements de coopération documentaire. It has allowed the rediscovery of key elements of quality procedures, and experimentation with certain analytical tools aimed at formalizing what has been implied.
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