The Pyramid builders : the teledocumentation service at the central lending library of the Saône-et-Loire

The central lending library of the Saône-et -Loire department has elaborated a teledocumentation service functioning by mail (Télédoc), in order to meet the information needs of the public of the rural districts (less than 10 000 inhabitants). Relying on the network of the rural libraries (municipal, country and central lending libraries) organized into a strong hierarchy, this service provides information retrieval as well as document delivery. It implies a very precise assessment of the demands according to the three faces of the heuristic pyramid through browsing, through the traditional search by author or by title, and the search on a specific subject ; Télédoc takes place mainly at that stage. This service is equipped with a system providing assistance in information retrieval and indexing.