Building a digital library for handicapped readers, from analysing expectations to patterns of use

The article studies the results of a ergonomic analysis of patterns of use of a dedicated digital library for handicapped readers, the Bibliothèque numérique pour le handicap (BnH). Two analyses were carried out: a survey of reader expectations prior to use, compiled from a questionnaire containing an open question, and interviews with readers at their homes, focusing on their experience once they had used the service. The results pointed up obstacles and possible solutions for developing reading among the handicapped community, as well as the conditions needed for an outreach library such as the BnH to help all sectors of the community become fully integrated into society. The conclusion outlines the limits of the project and looks at possible perspectives for future development.