Training in reception skills and developing emotional intelligence: a study in the Rouen library system
Staff working at Rouen libraries are currently undergoing group training in reception skills, despite a difficult context. The company Dynamic Solutions offers training in emotional intelligence (identifying, expressing, understanding, and managing emotions), using a dynamic, inductive, participatory training method to familiarise staff with the skills used to improve services to library users. The article presents the various stages of the training process and the initial results.
Read
Read