So far, so near, or how to combine remote access and personalisation of service

To offer remote collections and services can paradoxically make it possible to get closer to one's users. The library of the University of South Brittany has been trying for some years to make use of the Internet and messaging in order to provide electronic documents and collect advice and opinions concerning this service. Even if the new technologies hold numerous advantages for a service that is up-to-date and geographically fragmented, the necessary transformation in jobs cannot be made without difficulty. However, the appearance of new forms of communication with the public can be an enriching experience for all those involved.
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