The Users of Internet Consultation Post at the Grand'Place Library, Grenoble

Two inquiries have been carried out, at intervals of three years, into the users of the Internet consultation post at the Grand'Place Library in Grenoble. These two inquiries aimed to better understand the expectations and the needs of users of this post, their prior knowledge of computers and of the Internet, their use of the post. The comparison between the results of these two inquiries reveals a present public, more mature, better informed, making use of the post as a complete research tool, even if it mostly uses addresses supplied, and search engines on selected sites intended for it, by librarians. It poses the question of the extension of the service: the necessary multiplication of consultation posts, the possibility to print and record information on disk; it also raises the question of the absence of older users.