At the Heart of the Approach of Certification iso 9000
The sogreah (Société grenobloise d'études et d'applications hydrauliques) is an enterprise where documents and archives have an important and recognized role. This article shows how the document centre, tied to the quality director, has been the mainspring of the emplacement and management of a system of quality assurance, the creation of a quality manual, the importance of training, the constitution of a database, management, consistent updating, staff involvement...
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