The stakes of spaces and readerships at the BnF

Spaces serve (and recount) the cultural and scientific projects that justify their existence. This explains why the BnF has decided to draw on several years of experience and the results of user surveys to modify a number of aspects of the readership experience, including the layout of the entrances, the process visitors go through on arrival, the creation of work stations for groups, and the creation of information points at the reading room librarians’ desks. The article also looks at the project to modernise the Richelieu site.