Silence as a service: Facilitating the cohabitation of library user groups

The development of spaces and services in libraries is often approached from the point of view of encouraging social interaction, but it also involves a transformation of the library soundscape. Familiar sounds seem to have replaced the traditional hush to the detriment of acoustic quality of life and the various user groups sharing the same space. One way of reversing this trend is to give silence a clear strategic role, without making the place seem forbidding.