Using and transmitting knowledge: experimenting with a clinical activity analysis in guiding readers at the French National Library

In 2006, a group of eight volunteers at the French National Library took part in an experiment to produce a clinical activity analysis looking at the use of knowledge in guiding readers during a shift at the information desk. The experiment’s four phases were based on creating a record of activity, followed by a group debate and “co-analysis” with the other volunteers. A study of the various phases, illustrated by points of contention raised during co-analysis, demonstrates the need for a discussion of practices, problems, and methods.