From the how to the why: understanding the public of the Lyon Municipal Library

Since the 1980s, information about its public has been a preoccupation of the Lyon municipal library. Above all, it presupposes the appropriateness in the choice of its evaluation tools, and a vigilance when faced with the by products often linked to their approach. The surveys carried out bring to light the disparity between borrowers and users - notably in services accessible through the Internet - and lead to the re-specification of the library's area of activity, even its actual locality. They also require the questioning of what is meant by types of public.