The work-stations for personnel in contact with the public must respond to numerous, complex needs. The conditions of work submit to the physical and mental constraints that can suitably be analyzed and taken into account. Moreover, the posts constitute an important element in the relationships between users and personnel. They occupy a symbolic and aesthetic place which strongly marks the image of the library. It is to respond to these diverse aspects that the conception of reception and loan desks at Fresnes public library has been made the object of an approach which attempts to reconcile management, ergonomics and artistic expression.