From being to seeming and from seeming to being : training of librarians to reception

During three years, in the médiathèque de la Cité des sciences et de l'industrie (Paris), a librarian in charge of the training and an external consultant have conceived an action of training to the reception of the public for the librarians. With the realizations and the successive adjustments of this training, are presented the characteristic features of this training, its evolution, the significant elements which have allowed the success of this action and the results and conditions of its « transferability ».
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