A public service for a diverse readership: reaching out to immigrant readers at the Toronto Public Library and Queens Library

The authors analyse the outreach programme aimed at immigrants at the Toronto Public Library and Queens Library in New York. Both libraries have a prominent community role, offering services with two principal aims in mind - helping recent immigrants achieve integration while enabling them to keep in touch with their cultural roots. The article demonstrates how the programme fits into the public library remit and how it illustrates a specifically North American approach to libraries, focusing on community services in a particular social and cultural context that is very different from France.